Publishing messages for families
STEP 1
Go to the 'Communication' section
From your computer, the 'Communication' section allows you to send messages to one, several, or all families to share news and daily updates about the facility.
From a mobile device, download the FamileoPro app to quickly send messages to families. Click on 'Write' to start sending a message.
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STEP 2
Write your message
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Messaging multiple families
On a computer, click on ‘Facility Wall’, add your media (image, video or any other file), write your message, and choose to send it either to all families (‘To all’) or to specific families (‘Grouped’).
On a mobile device, tap ‘Write’ and select the type of message you’d like to send.
You can choose one or more existing groups, or manually select each family from the list of residents. To learn more about creating groups, click here.
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Messaging a single family
On a computer, click on ‘Personal Messages’, then select the resident whose family you want to message.
On a mobile device, tap ‘Write’, select ‘Personal Message’, and choose the resident concerned. You can also go directly to your ‘Resident List’ and tap the ‘Write’ icon next to the resident’s name.
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STEP 3
Publish!
Your message is now published.
Families can view the latest news from your residence in real-time directly on the 'Community Wall' of their Famileo account. Personal messages, on the other hand, will appear in their 'Family Wall'.
In the ‘Community Wall’ and 'Personal Messages' section, you will find the history of all messages sent to families.
Famileo's tips : The more you send, the more content you'll have to reuse when creating your internal newsletter!
Click here to learn more about all the available messaging options on our Message Options page
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Moderate messages
All team members with access to Famileo can send messages to families.
Messages sent by users with a ‘Regular’ or ‘Contributor’ status must be reviewed and approved by someone with ‘Admin’ status. This allows the administrator to edit or delete messages before they are published.
If you would like to know how to create new credentials or understand the different statuses, click here.
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What kind of content can you share in your messages?
You can share photos, videos, montages, PDFs, Words, Powerpoints or simply written text. There is no character limit for written messages.