The 'Residents' section

To take full advantage of Famileo’s services, please ensure that your list of residents is up to date. This makes it possible to attribute a family code to each resident’s family, which they will use to register.

The ‘Residents’ section allows you to;

Add new residents
Deactivate residents
Manage the profiles of your residents
Create resident groups – find out more

You can find all these features on the FamileoPro app.

The Famileo team imported your list of residents when you subscribed. If a resident was already receiving a Famileo gazette by post before your subscription, please let their family know that they can transfer their subscription over, by calling Famileo customer support.

Click on the resident's profile and then on ‘Send an invitation’. Next, you need to enter the email adresses of the family members and click on 'Add'. Finally click on 'Send'.

You'll be able to see the history of invitations previously sent by you or another member of the team. Essential if you want to invite one or more families.

Write the family code on the back of a flyer we sent you in your Welcome Pack and give it to families during new admissions.
When launching Famileo, you can also add the flyer with the resident's family code to the billing letter for example.

Create a resident group

You can create groups of residents (e.g.: by building, unit or activity) and choose to share photos and updates only with the relevant families.

1. Click on 'Resident groups' via your computer, or 'Residents & Groups' via your FamileoPro App.

2. Click on 'Create a group'.

3. Enter the name of the group and add an 'internal memo' if needed.

4. Choose the residents you would like to include in this group.

5. Click on 'Community wall' via the menu to send photos to the selected families. Discover our tutorial.

If a resident moves or passes away, make sure you deactivate their account. This way, no more gazettes will be sent and families won't get any more notifications.

To do so :
- Go to the resident's profile and click on the white button 'Deactivate'
- Then, you need to select a reason for deactivating the account. You can add a comment if necessary
- Finally, click on 'Deactivate'.

All deactivate residents will be automatically removed from the groups they belong to.

The resident's family account will stay active so that family members can still message one another. However, gazettes will no longer be generated and families will stop receiving notifications and reminders about birthdays, new messages and so on.

The 'Residents' section

Steps you must follow when adding
a new resident

STEP 1
Add the resident on Famileo and fill in the required information

STEP 2
Invite the resident’s family members to register

Send an invitation by email

Hand out Famileo flyers

Create a resident group

What about deactivating residents?

Keeping the listing up to date

Need help?

By email: hello@famileo.com
By phone:
UK/IE: +44 20 3991 0397
CA: +1 581 781 5062
US: +1 786 758 3096

The 'Residents' section

Steps you must follow when adding a new resident

STEP 1Add the resident on Famileo and fill in the required information

STEP 2Invite the resident’s family members to register

Send an invitation by email

Hand out Famileo flyers

Create a resident group

What about deactivating residents?

Keeping the listing up to date

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By email: hello@famileo.comBy phone: UK/IE: +44 20 3991 0397CA: +1 581 781 5062US: +1 786 758 3096

Steps you must follow when adding
a new resident

STEP 1
Add the resident on Famileo and fill in the required information

STEP 2
Invite the resident’s family members to register

Need help?

By email: hello@famileo.com
By phone:
UK/IE: +44 20 3991 0397
CA: +1 581 781 5062
US: +1 786 758 3096