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Initial set-up

Just acquired a TV Box ? Follow the set-up step

1. Plug your box into a power socket

2. Use the HDMI cable provided to connect the TV to the "HD" port on the box

3. Connect a wired or wireless mouse to the box

4. Click in the top-left corner of the screen times in quick succession

5. Enter the following code: 021284

6. There are then 2 options:

     - Click on Wi-Fi, select your network, enter the Wi-Fi password, then right-click to exit this screen

     - Connect an Ethernet cable to the "LAN" port on the box

7. Double right-click to complete the set-up process

Set-up completed successfully! 

  There is no need to unplug the box, after a while, it will enter standby mode automatically. You can unplug the mouse if necessary.

Initial set-up
Dashboard of the TV Box - Famileo Pro

Dashboard

Log in to your Famileo dashboard via your computer. You can access the home page for the receiver by clicking on ‘Tv Box’ under the ‘Community’ tab.

 Only Famileo account administrators have access to this option.

Tabs specific to the tv box :

Dashboard

INFORMATION
Monitors online > This corresponds to the number of TV boxes online and available.

Free space > This corresponds to the amount of storage space remaining.  

PREVIEW
Click on 'Preview', then scroll through the content to be displayed.

The weather forecasts and special events (birthdays, name days, holidays, etc.) displayed on the computer are for illustrative purposes only.

Players

This tab allows you to configure the runtime for your box. Find out more about how to use this feature below.

Scheduler

This tab allows you to:
- Add content external to Famileo
- Modify the order of your messages
- Turn on audio for your videos
- Schedule the publication of your content
- Preview your messages
- Display content in full screen mode

Find out more about how to use these features below.

Dashboard of the TV Box - Famileo Pro

Your content on the TV box

To manage and customise the content displayed on your television, click on the ‘Scheduler’ tab.

STEP 1
Adding your content

'Messages to all' are automatically displayed in dark blue. 'Messages to all' in JPEG and PNG formats will be displayed. For PDF files, only the first page will be displayed. Excel, Word, and PowerPoint formats will not be displayed. Each new message will replace the oldest message in the list.

Any content from a source external to Famileo, added via the 'Add external media' button at the top of the screen, will be displayed in light blue. Here, you can add any media you would like to share, such as the upcoming activity schedule, this week's menu, or a video of your latest outing, for example.
Supported file formats: JPEG, PNG, PDF, MP4, MOV.

Content is limited to 20 active elements by default. There is an option allowing you to increase the content limit up to 40 elements. External content will be displayed first, followed by "Messages to all". You can change the order in which this content is displayed.

Archived content can be found below the currently published content, and can be reused at any time.

Adding your content - Famileo pro
Organising and customising your content - Famielo Pro

STEP 2
Organising and customising your content

1. Choose the order of your content:
To change the order, simply select the content to be moved and slide it to the selected spot.
 
2. Customise the runtime for your content:
You can customise the runtime for all content except videos.
 
3. Preview your content:
Click on   to preview how your message will be displayed. Use the arrows to scroll through the content.
 
4. Turn on audio for your videos:
All videos are muted by default. Click on    to turn on the audio.
 
Pastille NEW  5. Display your content in full screen mode:
Click on   to display your content in full screen mode. The light blue icon indicates that the message is displayed in full screen mode. To exit full screen mode, click on the same icon.​
If you choose to display Famileo 'Messages to all' in full screen mode, the text will disappear and only the media will be displayed.
Organising and customising your content - Famielo Pro

STEP 3
Programming your content

Click on    to set a publication date or archive date, or to customise the runtime.

It is also possible to define the days on which the content is displayed via the 'Players' tab.​

 The icon will turn blue when the content is programmed to be displayed; green when the content is currently displayed; and red when the content is no longer displayed.

 This option is particularly practical for weekly menus, for example.​

Programming your content - Famileo Pro

Configure the broadcast schedule

This feature allows you to turn the TV Box on and off.

Configure the broadcast schedule - Famileo Pro

On/off

Broadcast schedule​

You can customise the broadcast schedule on the receiver:
1- Click on ‘Players’ via the menu on the left.
2- Click on your community home or the monitor you wish to programme.
3- Click on ‘Modify’, then configure the broadcast schedule using the cursor.

 Remember to click 'Save' below on the left.

You can also configure additional time slots by clicking on 'Add a time slot'. This allows you to configure separate time slots in the morning and evening,

  This feature only applies to the box; it will not turn the television on or off.

Configure the broadcast schedule - Famileo Pro

FAQ

Is there a limit on content?

Content is limited to 20 active elements by default. There is now an option allowing you to increase the content limit up to 40 elements.​ You can choose from among 20, 30, or 40 elements maximum.

Archived elements are greyed out, but they can be reactivated and reintegrated into the list of active elements if desired.

To add new content, remember to delete any archived elements that you no longer need by clicking on "X" in the top-right corner of each element: 

Is there a limit on content ? - Famileo Pro

 

Is it possible to see which content has been programmed?

 

  • Blue: the programmed content is set to be displayed on the screen.
  • Green: the programmed content is currently displayed on the screen.
  • Red: the programmed content is no longer displayed on the screen. If you do not wish to reuse this content, remember to move it to the archives, or delete it.

What if new 'Messages to all' are not displayed on the screen?

Click on the 'Scheduler' tab. Your messages may have been archived if you have reached the content limit for active elements (external content is prioritised).
Select and slide the desired message to move it back to the list of active elements, or click on 'Active media' to increase the content limit.

If the community home owns several TV Boxes, is it possible to display different content on each one?

It is possible to configure different elements and content if you configured multiple playlists during the set-up process. 

To do so, click on the 'Scheduler' tab. There will be as many playlists as there are receivers: each playlist corresponds to a receiver that can be used independently to manage your content.

 If the community home owns several TV Boxes, is it possible to display different content on each one ? - Famileo Pro

 

Why are the weather forecasts and special events not up-to-date?

The settings on the receiver may require an update. Please contact our customer support team on +44 (0)20 3991 0397 or at contact@famileo.com

Is it possible to display PDF files on the television?

It is not possible to add PDF files directly via the box interface. However, it is very easy to convert PDF files to JPEG and PNG image formats online, which are supported by the box. We can personally recommend iLovePDF.com, smallPDF.com, and convertio.co.

Is it possible to only display content external to Famileo on the receiver?

External content is prioritised. If you have configured the number of external elements to the maximum (20, 30, or 40), 'Messages to all' will be automatically archived and will not be displayed.

Need help ?

By email: hello@famileo.com
Par téléphone :  + 44 20 3991 0397

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