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First installation

First installation

You have just received your box which is already configured for your establishment.

Follow the steps below to install your box:

  1. Plug your box into a power socket
  2. Connect the HDMI cable provided (called "HD” on your box), plugging it into the TV and the box
  3. Connect a mouse to the box
  4. Quickly click 5 times on the top left of the screen 
  5. Enter the code 021284
  6. Two possible options: 
    - Click on wifi, select the network, enter your wifi password and then right click to exit the screen.
    - Connect an ethernet cable (called "LAN" on your box).
  7. Right click twice to complete the installation

Installation completed!
  We advise you not to disconnect your box from the power outlet; it automatically goes into standby mode. 

First installation
The famileo Pro TV dashboard

Your dashboard

On your computer, connect to your Famileo dashboard. Using the 'Community tab', you can access the home page of your box by clicking on "TV Box". 

Only Famileo account managers have this option. 

The sections of your box:

Dashboards

INFORMATION
Online monitors > corresponds to the number of TV boxes switched on. 

Free space > Storage space available.  

OVERVIEW
For an overview of what is posted on your TV: click on the overview image on your box, and then scroll through the different messages. The weather forecast and the holidays displayed are fictitious; this overview merely shows you an example of the messages you scroll through.

  The weather and holidays displayed are fictitious; this preview simply shows you an example of your messages scrolling by.

Players

This section is designed for you to adjust the time display on our box. Come here to configure it. It is explained below.

Scheduler

This will allow you to:
- Add content external to Famileo
- Modify the order of your messages
- Turn on audio for your videos 
- Schedule the publication of your content 
The famileo Pro TV dashboard

Your content in the TV box

To manage and customise the content displayed on your television, click on the 'Scheduler' tab.

Presentation of the different kinds of content you can add on the Famileo Pro TV box

STEP 1
Your various contents

All messages to all are automatically displayed in dark blue (only  in JPEG and PNG formats). PDF, Excel, Word, and PowerPoint formats will not be displayed. New messages to all will replace the oldest messages.

Any content from a source external to Famileo, added via the  'Add content' button in the top-right corner, will be displayed in light blue. Here, you can add any content you would like to share, such as the upcoming activity schedule, this week's menu, or a video of your latest outing, for example.
Supported file formats: JPEG, PNG, PDF, MP4 and MOV.

Content is limited to 20 active elements: external content is automatically displayed first, followed by "Messages to all". You can change the order in which this content is displayed.
Archived content can be found below the currently published content, and can be reused at any time. 
Presentation of the different kinds of content you can add on the Famileo Pro TV box

STEP 2
Organise and customise your content

1. Choose the order of your content:
To change the order, simply slide the thumbnails to the selected spots. 
2. Turn on audio for your videos:
All videos are muted by default. Click on    to turn on the audio.
3. Customise the runtime for your external content:
You can customise the runtime for all your external content.
   However, messages to all are displayed for 15 seconds, and their runtime cannot be modified.
4. Programme your external content:
Click on    to set a publication date or archive date, or to customise the runtime. It is also possible to define the days on which the content is displayed via the 'Configuration' tab (more details just here).
  This option is particularly practical for displaying weekly menus.
How to use the Famileo Pro TV box

Configure the display time

This option is available to enable you to switch your box on or off.

How to configure the dsiplay time on the Famileo Pro TV box

On/off

Programme timetables
You can adjust the display timetables of your TV box. To do so, go to the “Player” section on the left of your menu.

1- Click on your establishment
2- Configure the display timetables with the cursor
3- Be careful - don’t forget to press “Record“ on the bottom left-hand side
4- You can add other supplementary timetables by pressing “Add a time slot“. This will allow you to set one slot in the morning, and one slot in the evening, for example.

This option does not switch off your TV, only the box.

How to configure the dsiplay time on the Famileo Pro TV box

Frequently-asked questions

Is there a limit on content?

You are limited to 20 items of content on your TV! On your dashboard, you can have 30 messages to all and 30 external contents. 

To add new content, remember to delete any archived elements that you no longer need by clicking on "X" in the top-right corner of each element :

exemple of a publication on the Famileo Pro TV box

 

I have sent new messages to everyone but they do not appear on the screen?

If your new messages are not displayed, check that your box is still connected to the internet.

Is it possible to see which external content has been programmed?

 

  • Blue: the programmed content is set to be displayed on the screen.
  • Green: the programmed content is currently displayed on the screen.
  • Red: the programmed content is no longer displayed on the screen. If you do not wish to reuse this content, remember to move it to the archives, or delete it.

The weather forecast isn’t up to date, how can I fix it?

In order to update the parameters of your box, we invite you to contact our customer support service on 02 46 84 02 82 or by email at contact@famileo.com 

I have unplugged my box - the information (weather forecast and holidays) are not up to date.

We advise you not to unplug your box so that the parameters are always up to date. If you have a problem, you can contact our customer support service by telephone on 02 46 84 02 82 or by email at contact@famileo.com. 

If the community owns several receiver, is it possible to display different content on each one?

It is possible to configure different elements and content if you requested multiple playlists during the installation process.
To do so, click on the  'Scheduler' tab to see your number of receivers and playlists. Each playlist correspond to a receiver, meaning that you can manage specific content for each one.
 Famileo Pro - TV box

 

Is it possible to display PDF files on the television?

It is not possible to add PDF files directly via the receiver interface. However, it is very easy to convert PDF files to JPEG and PNG formats online. We can personally recommend iLovePDF.com, smallPDF.com, and convertio.co.

Is it possible to only display content external to Famileo on the receiver?

You can add up to 20 external elements to your playlist. However, any messages to all will be automatically moved to the archives.

Need help ?

By email: hello@famileo.com
Par téléphone :  + 44 20 3991 0397

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