You will receive a Welcome Pack with essential communication tools to get you started with Famileo. Display some examples of gazettes and flyers at the reception desk and put our display stand at the entrance to make sure families are aware of the service.
You also have a digital version of our communication documents here.

Connect to the Famileo website (www.famileo.com) or the Famileo app. Click on 'Sign up' and enter the family code and your relationship with your loved one. Easily create your profile and validate your logins. You’re all set!

See our guided tutorial to follow the process step by step.

Connect to your Famileo account on the website. Type your message in the ‘Write your message here’ box, attach your picture and Click on 'Publish'.

Or go to your Famileo app, log in and tap on the round orange button with the sheet and crayon at the bottom of your screen and publish your message. Your message is posted on your family wall!

See our guided tutorial to help you step by step.

At the top right of the main page, click on 'Invite participants'. Enter an email and click on 'Add'. You can add a little note to explain the purpose of this invitation and click on 'Send'. You can also choose to give them the family code.

The limit is 60 family members per family.

Each gazette can include up to 30 messages and pictures.

Of course! On the menu bar, click on 'Gazettes' and check out the list of all the gazettes you’ve been sending to your loved one. You can download them as a PDF file and then print or share them at your convenience.

A dedicated space for the facility to share news about the daily events and activities with family members. Only registered families will be able to see the messages.

No. Only messages posted by family members on the Family wall will be included in the gazette as it is a personalized and dedicated space for families.

Especially in medium or severe dementia cases, some of the family members might tell you that they don’t see the purpose of a newspaper with family news and pictures, as their loved one doesn’t recognize any family members anymore. In these cases, it is important to mention the following facts:

• Famileo is a dementia-oriented and well-being tool and will be used by the staff to reminiscence about the resident’s past, about things they enjoyed doing, places they lived, about their children when they were younger, colours, scents, etc. It has been proven that Famileo really triggers memories or reactions (eye or hand movement), even in the most severe dementia cases.
  
  
• Famileo gives the family members something to hold on to. It is already hard enough for them to see their loved one going through dementia. Thanks to Famileo, they might feel like they can do something in these difficult times.
  
  
• The fact that their loved one has dementia might make families feel less comfortable to visit (especially grandchildren). If they make gazettes for their loved one, they can take them off the shelf and go through them with their loved one themselves as well. They might not always get a reaction in more severe cases, but that one time that they will, will be unforgettable for them. You will see that visits will be more frequent and longer.

Residents with eye-sight issues can definitely receive gazettes as well! It is important that Activity Leaders, nurses, carers, chaplains etc. will sit down with the residents that need help to read the gazettes, to read the text with them or for them or to describe the pictures that have been published. These staff members will be able to get to know the residents and their families better this way, and they will have the best Famileo task one can possible have: passing on the beautiful messages of love to the residents.

You might have family members that visit their loved one several times a week, which is fantastic! Unfortunately, this might be a reason for them to not see the purpose of Famileo for them and their loved one. Whenever you would have a case like this, please feel free to tell them the following facts:

• Things that have been discussed during visits will be forgotten over time.

• The resident will not have visits 24/7 and in most cases not even more than twice a week. The gazette will give the resident something to take off the shelf whenever they are alone in their room. They can take a look at it anytime - during their morning coffee, afternoon tea, or before they go to bed, and have a good laugh or just feel surrounded by love.

• The gazette will give families that visit more to talk about which will make visits longer and more frequent.

• Not all family members visit the resident, most probably. Famileo is a great way for all family members within one family to keep the resident up-to-date and also for them to see what siblings, cousins, etc. are being up to. It is important to put your focus on the family members that live far away. Feel free to ask the person you talk to for the contact details of their family members.

This is quite a common challenge that some facilities face, as the children of the residents, which are the ones that visit the residents most, are often less tech-savvy or even technophobic.
It is important that you explain to them that Famileo is a free and private newspaper on paper with pictures and messages from their family only, that you show them an example of a gazette, and that you tell them that you would love to try this new free service with their family. Try not to mention the app straight away as they might think that it is too difficult to use or too time-consuming for them.

• Whenever a less tech-savvy family member still doesn’t want to use Famileo, that is completely fine of course, but please feel free to tell them that they might not be interested, but maybe some of her family members like a sister, cousin or child might be.

• It is highly recommended to put your focus on the grandchildren or great-grandchildren as they will be more likely to be at ease with modern technology. If you don’t have their contact details, feel free to kindly ask their parents for them.
  
  
• Always offer your or the Famileo Advisor’s assistance as well to help the less tech-savvy family members to sign up and get started. It is important to always have the family codes near, in a drawer at the reception desk for example.
  
  
• Also feel free to mention that you will send the families messages and updates about their loved one as well through Famileo. This will motivate families even more to sign up.

It is great if the resident knows how to use modern technology! Residents can log in to their own Famileo account by downloading the app or going to www.famileo.com/login and by entering their family code followed by @famileo.com as an email address, and the 8 numbers of their date of birth as a password.
Also, WhatsApp is a lovely way to stay up-to-date, but it is very difficult to find the pictures back and not very likely that the resident will go through the pictures of their photo gallery very often. Receiving something on paper is always lovely and definitely better.